>Bad news: Dell is posting unsigned update executables to their website labeled “critical” which then fail to install due to the good news
If I were a hacker with no access to the signing keys, I'd probably label my updates as critical too, so you would try to find a way around the update signing.
> This firmware update has been periodically failing since I got this laptop from work several weeks ago, and only today did I put in the effort to track down where it was hiding the logs with the real reason
If they haven't pulled the "corrupt" firmware after it's been up and broken for weeks, I don't think anyone needs to rescind the "incompetent" label.
I paid Dell a bunch of money for a laptop. They pushed a bios update, that ubuntu kindly relayed to me that meant when I closed the lid and put the laptop in my bag as I sat beside my daughter's ICU bed, it fried the motherboard. No really. That was the /purpose/ of the bios "upgrade." Warranty after they remotely fried my machine? No, because it worked as designed.
So yeah going bayesian given none of us can be 100% sure about anything, my prior on Dell is they suck donkeys' gonads on all levels. Competence, honesty, service, everything - until evidence shows otherwise and I've just told you why.
Why is your prior that Dell are competent even when evidence suggests otherwise?
"Dell is posting unsigned update executables" is a loaded statement that implies this was intentional. Dell has been signing updates since before most infosec engineers were still in middle school ogling cheerleaders. It's alarmist and highly unlikely this was intentional.
That still wouldn’t excuse that someone clearly didn’t verify their work. No matter what the reason, ownership of this task was released before it should have been.
You're right.
A headline of "Dell's website is serving up unsigned updates" would be correct. But to garner more clicks and hype that's not how they've worded their tweet, instead it's worded to make it sound like Dell are doing this on purpose.
If I were a hacker with no access to the signing keys, I'd probably label my updates as critical too, so you would try to find a way around the update signing.
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