Paywall. Anyway, it's also worth comparing inflation adjusted prices. Over the last 40 years, the fare to go the same distance has halved.
While some of that might be trimming away "the experience", I think it's more likely that with lower overall costs the same "X% towards customer experience" allocation doesn't go nearly as far.
While some of that might be trimming away "the experience", I think it's more likely that with lower overall costs the same "X% towards customer experience" allocation doesn't go nearly as far.
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