Another funny story with Elena, one of Assindo's AI assistants: She once called my dentist using main call center (found it on the web) instead of the local office. The call center rep referred to her as a “lady on the phone” and forwarded her over to the local office. When I arrived for my appointment, the receptionist mentioned how the call center had spoken about Elena as if she were human, and we had a good laugh about it! It's been amusing to see how natural the AI sounds in interactions like these.
Fun fact during development: One of the AI assistants, Elena, had a moment where a customer service rep directly asked her if she was a "robot." Instead of confirming, Elena tried to convince them she was human! She succeeded briefly, until they asked her to spell my name—where the cover was blown. Since then, I’ve updated Assindo to clearly state that it’s an AI assistant. It was a fun reminder of just how lifelike these interactions can feel!
Yes, it can do that very well. It actually will do the conversation for your. For example, if you are asking about something you can tell it to call customer service XX (and provide phone) number and mention what you need. The assistant will navigate the menu, wait, and then talk to the customer service representative
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